Delivery Policy

DELIVERY METHOD

Uetnews’s motto in delivery is “fastest, cheapest” for customers when purchasing through the website Uetnews.com or purchasing directly at the Showroom. However, because customers are in different geographical areas, we have the following conditions:

Terms of Delivery

For customers in Ho Chi Minh City area, we will deliver free of charge for orders over 2 million VND.

For orders under 2 million, free delivery will be given to customers in District 2, District 9 and Thu Duc areas.

For orders from other provinces, Uetnews VN will support delivery to the nearest bus station or post office. Depending on the order value and agreement, Uetnews VN will deliver free of charge to customers.

Orders placed successfully before 3pm will be delivered the same day. Orders placed after 3pm will be delivered the next morning.

Delivery method: Uetnews VN has its own delivery team, however, in many cases we have to use a third party, a delivery partner who has signed a contract with us to serve the delivery to ensure compliance with Uetnews VN’s policy in the spirit of customer support.

Delivery process

Step 1: Buyer confirms order and information about time and place of receipt

Step 2: Customer service staff confirms the information and transfers the delivery party to deliver the goods according to customer’s request.

Step 3: Delivery staff calls the customer and arranges the time the goods will be delivered.

Step 4: The buyer checks the quantity, form, model of the goods and signs to confirm receipt of the goods.

Step 5: Complete the purchase

In case the customer receives the goods but is not satisfied with the actual product and when viewing on the website, Uetnews VN is pleased to support the return according to  the return policy.